Oracle Simphony in Australia: prices, fees and contract

What Oracle says about Simphony POS

Oracle says Simphony is loaded locally on restaurant devices, so staff can keep taking orders, sending them to the kitchen and printing receipts during an internet outage.⁸ It says sales sync when the connection returns.⁸ Oracle says menu items can be updated and orders taken from a website or branded app and sent to the restaurant or a cloud kitchen.⁸ It says changes can be applied across all locations or only for a chosen order type.⁸ Oracle's post says built-in analytics give staff and managers near real-time data.⁸

What Oracle says about Simphony Smart Assistant

Oracle announced Smart Assistant capabilities in Simphony Cloud POS in March 2026.² It says staff get answers informed by each brand's own guidelines and by de-identified data from thousands of Simphony users.² It says the assistant can also be triggered by an on-screen error message.² It says brands can build in their own standard operating procedures so the guidance matches their policies.² Oracle says general availability for Simphony Cloud customers is planned within a year, in over 100 languages, and that early adopters already see benefits.²

What Oracle says about open APIs and Simphony integrations

Oracle says Simphony runs on an open API design, so customers can link the third-party partners they prefer.⁸ It says partners can integrate after passing a validation process.⁸ It says restaurants can pick from a catalogue of validated partner apps in the Simphony Cloud Marketplace.⁸ It says its Business Intelligence API gives near real-time access to Simphony transaction, operations and kitchen data in the cloud.⁸ Oracle says solutions using its Simphony Transaction Services Gen2 API can support complex combo meals and menu item data such as allergens, nutritional details and images.⁸

What Oracle says about Simphony Kiosk

Oracle announced new self-service capabilities for Simphony Kiosk in October 2025.⁵ It says a Workstation 8 can switch between taking orders and guest self-service.⁵ It says operators can set up grab-and-go ordering, pre-ordering or scan-and-go service.⁵ It says compact countertop models suit restaurants and hotel lobbies.⁵

What Oracle says about mobile ordering for venues

Oracle says new Mobile Order and Pay capabilities let fans at venues browse menus, order and pay from a phone or web browser.³ It says operators set menus, branding and opening hours by venue in Frontline Manager.³ Oracle says Mobile Order and Pay is planned to reach customers in North America first, within the next 12 months.³

What Oracle says about Oracle Payments

Oracle says Oracle Payments added in-terminal charitable donations, among other updates for hospitality.⁴ It quotes Big Boy Restaurant Group's IT director saying the new terminal capabilities make it easier for guests to give to charity at checkout.⁴ It says Oracle Payments is live and certified for Canadian compliance, payment methods and tax rules, with availability for hospitality customers to follow in the coming months.⁴ It says new devices include the AMS1 mobile terminal, which runs Android 10 and has 4G and Wi-Fi connectivity.⁴

What Oracle says about back-office tools for Simphony customers

Oracle and NetSuite announced NetSuite Restaurant Operations in March 2026.¹ Oracle says it puts inventory, purchasing, scheduling, production and cash management data on one AI-enhanced platform.¹ It says it consolidates back-office data from Simphony Cloud and other POS systems.¹ Oracle says it gives Simphony Cloud customers stronger materials control and inventory tools.¹ Oracle says availability is planned for customers worldwide within the next 12 months.¹

What Oracle says about Chopped Leaf on Simphony

Oracle says Chopped Leaf runs Simphony to bring dine-in orders and orders from outside delivery services into one place.⁶ It says Chopped Leaf also runs Workstation 6 hardware with Kitchen Display Systems.⁶ It says Chopped Leaf has widened its online delivery channels and intends to bring in a loyalty tool.⁶ Oracle's April 2025 release said 25 Chopped Leaf restaurants were already on Simphony, with about 100 more stores expected to go live by that fall.⁶

What Oracle says about Fire & Vine and CrowdTwist loyalty

Oracle says Fire & Vine Hospitality adopted Oracle CrowdTwist for loyalty and engagement.⁷ It says Fire & Vine pulled loyalty data from its booking system, events platform and mailing lists into CrowdTwist.⁷ It says that data sits alongside its existing Simphony POS systems and third-party software.⁷

Releases Oracle Simphony has announced

• 18 Dec 2025 Oracle said in December 2025 that Oracle Payments added in-terminal charitable donations.⁴
• 18 Dec 2025 Oracle said in December 2025 that Oracle Payments is live and certified in Canada, with hospitality availability to follow.⁴
• 6 Oct 2025 Oracle announced new self-service capabilities for Simphony Kiosk in October 2025, including a Workstation 8 that can switch to self-service.⁵

From Oracle Simphony's blog

1. Oracle and NetSuite Deliver New AI-Powered Solution for Restaurant Operations 31 Mar 2026, read 12 Oct 2026
2. New Oracle AI Smart Assistant Capabilities Help Restaurants Streamline Operations and Support 18 Mar 2026, read 12 Oct 2026
3. Fans Score with New Oracle Suite Service and Mobile Ordering Capabilities 18 Mar 2026, read 12 Oct 2026
4. Oracle Extends Consumer Payment Solution with Charitable Giving at Checkout and New Location and Hardware Options 18 Dec 2025, read 12 Oct 2026
5. Oracle Supercharges Simphony Self-Service Capabilities for Stadiums, Restaurants, and Hotels 6 Oct 2025, read 12 Oct 2026
6. Innovative Food Brands Orders Up Oracle Cloud for Chopped Leaf Restaurants 29 Apr 2025, read 12 Oct 2026
7. Fire & Vine Hospitality Elevates its Loyalty Program with Oracle Cloud 19 Nov 2024, read 12 Oct 2026
8. Why you should choose a cloud POS system with an open API architecture read 12 Oct 2026